Privacy Policy

1. Introduction

lutgen.app ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide

• Account Information: Email address, name, and password when you create an account
• Payment Information: Billing address and payment details (processed securely by our payment provider)
• User Content: Images you upload for LUT generation and preview purposes
• Prompts: Text descriptions you provide for generating LUTs
• Communications: Information you provide when contacting our support team

Information Collected Automatically

• Usage Data: Features used, LUTs generated, pages visited, and time spent on the Service
• Device Information: Browser type, operating system, device identifiers, and screen resolution
• Log Data: IP address, access times, and referring URLs
• Cookies: Session cookies and preferences (see Cookie Policy below)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process LUT generation requests and deliver results
• Process payments and manage subscriptions
• Send transactional emails (account verification, password resets, receipts)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Image Data and AI Processing

5. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our Service (hosting, payment processing, analytics)
• Legal Requirements: When required by law, subpoena, or legal process
• Protection of Rights: To protect the safety, rights, or property of lutgen.app, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you have given explicit consent to share information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookie Policy

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

To exercise these rights, please contact us at privacy@lutgen.app.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account deletion:

• Account data is deleted within 30 days
• Generated LUTs and saved content are permanently removed
• Anonymized usage data may be retained for analytics purposes
• Some data may be retained as required by law or for legitimate business purposes

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

11. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or through the Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: